Last updated : 06/01/2026
At Threndo, your trust is our priority. We are committed to protecting your privacy and ensuring that your personal information is handled with the highest standards of safety, security, and transparency. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, mobile application, and related services (collectively, the “Platform”).
By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.
1. Information We Collect
We may collect the following types of information when you interact with Threndo:
Personal Information: Name, mobile number, email ID, images, delivery address, billing address, date of birth, gender, and other details you provide when creating an account or placing an order.
Payment Information: Limited details necessary to process your order, such as payment instrument type, UPI ID, or transaction details. We do not store sensitive data like full card numbers, CVV, or banking passwords.
Order & Usage Data: Purchase history, browsing patterns, saved preferences, product feedback, and interactions with customer support.
Device & Technical Information: IP address, browser type, operating system, location data (with your consent), and cookies or similar technologies to enhance your shopping experience.
Communications: Any messages, reviews, or feedback you share through the Platform, emails, or chat support.
2. How We Use Your Information
We use your information to:
Process and deliver your orders within 60 minutes or at the exact time you choose.
Provide you the ability to try at home, return instantly, and shop stress-free.
Improve and personalize your experience on the Platform.
Send you updates about offers, new arrivals, or service changes.
Detect and prevent fraud, unauthorized transactions, and security breaches.
Provide customer support and resolve disputes.
Comply with legal obligations and enforce our Terms & Conditions.
We will always give you the option to opt-out of promotional communications.
3. Sharing of Information
We do not sell your personal information. However, we may share your information with:
Delivery Partners , third party technology company such as google & Logistics Providers: To ensure your orders are delivered quickly and safely.
Payment Gateways: To process transactions securely.
Technology & Analytics Partners: For site functionality, performance, and customer experience improvements.
Legal Authorities: When required by law, or to protect the rights, safety, or property of Threndo, its customers, or the public.
4. Cookies & Tracking
We use cookies and similar technologies to:
Keep you signed in.
Understand browsing patterns and improve features.
Show relevant offers and ads.
You may disable cookies in your browser, but some features may not work properly.
5. Data Retention & Security
Your personal information is retained only as long as necessary to fulfill the purpose for which it was collected, or as required by law. the user have full control to keep or delete the personal data
We use industry-standard measures to protect your data from unauthorized access, disclosure, or misuse.
However, no method of transmission over the Internet is 100% secure, and you accept the inherent risks.
6. Your Rights
You have the right to:
Access, update, or correct your personal data.
Delete your account and associated data (subject to pending transactions, refunds, or disputes).
Opt-out of receiving promotional communications.
Withdraw consent for specific permissions (location, camera, contacts, etc.) anytime through your device settings.
7. Children’s Privacy
Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly collect personal data from children under 18 years of age.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. The latest version will always be available on our Platform with the effective date updated.
9. Contact
If you have any queries, concerns, or complaints related to your personal data, please contact:
Email: support@threndo.in
Phone: 7356650110
Time: Monday – Friday, 10:00 AM – 10:00 PM